Healthcare
Healthcare organizations present unique communications challenges that FlexTEL is designed to solve. FlexTEL provides solutions to issues that previously required additional (and expensive) human resources to fulfill. Advanced features are flexible, easy to use, and always accessible. Call routing, messaging, and conferencing features give you all the options you need to address the full range of challenges of running a healthcare organization.
FlexTEL delivers advanced, hosted voice and data features and capabilities to healthcare practitioners, including:
- Ad Hoc conferencing - remotely located colleagues can be invited to participate in a telephone consultation with a patient and then be dropped once his/her contribution is complete;
- Inbound and outbound IVR capability - Interactive Voice Response systems can now be programmed to call out to patients to confirm appointments. Patients can also interactively use the system to reschedule appointments and other events;
- Messaging - a healthcare practitioner can receive an email as a voice message so, for example, queries about a scrip from the pharmacy can be cleared up quickly without the doctor needing to be at his/her desk;
- Disaster preparedness - FlexTEL is hosted at 151 Front St, Toronto, in a facility built, managed and maintained to the highest standards of physical and network robustness and providing multiple layers of security on site;
- Reliability - FlexTEL's voice and data service is both highly reliable and robust. Our end-to-end Cisco-based architecture provides the service reliability and quality that are essential for all organizations, but especially for healthcare organizations. FlexTEL fully protects your operational capabilities against power outages and other unpredictable events that are becoming frequent occurrences in today's inter-dependent world.
